1. general
Leksands Crispbread sells goods via the internet to private individuals and companies in Sweden with a personal or organization number. The Swedish Consumer Purchase Act applies.
To shop, you must be over 18 years old or have parental permission.
2. orders
Orders are placed in the online shop on our website www.leksands.se. Placing an order means that you accept our terms of purchase. A purchase agreement is only concluded when we have confirmed the order by sending an order confirmation to the e-mail address you provided. We reserve the right to correct orders after order confirmation has been sent if delivery for some reason cannot take place.
If you have questions about how to order or something is wrong with your order, you are welcome to call customer service on tel 0247-448 20 or email webbutiken@leksandsbrod.se
3. prices
All prices in the store are in SEK and all prices include VAT. Shipping cost will be added.
We reserve the right for price changes caused by price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
4. payment
Pay in 14 days. Together with Klarna AB, we offer a service that allows you to shop against invoice. The usual credit check takes place immediately when you apply for this in the shopping cart. As a customer, you undertake to pay within the specified time for the chosen payment method. Payment after the due date may result in late fees and interest. It is also possible to pay by card via klarna.
5. shipping and delivery
Our normal delivery times are 1-4 days.
PLEASE NOTE! Orders placed on weekends will be shipped on the following Monday at the earliest, provided that we have the item in stock. Once the goods have left our warehouse, the delivery responsibility passes to the shipping companies who deliver your order within the specified time for the selected shipping method. Leksands Knäckebröd AB cannot provide any delay guarantee for goods that are not in stock at the time of ordering or for goods that have left our warehouse. Please contact our webbutiken@leksands.se if you have further questions about freight and deliveries.
6. unclaimed parcels
We reserve the right to charge the costs of handling uncollected packages (return shipping, shipping costs, etc.). Therefore, we charge a fee of SEK 149 if a package is not collected. The shipment is with the parcel agent for 14 days (Schenker, DHL Service Point and Post Nord) before it is returned to us. Therefore, please note that if you regret a purchase and want to return the item, you must first pick up the package and then return as described above.
7 Right of withdrawal and return
Before returning, please email us at webbutiken@leksandsbrod.se or call us on 0247-448 20.
As a customer, you always have a 14-day right of withdrawal under the Distance and Home Sales Act. The withdrawal period starts from the day you receive the goods. However, a prerequisite is that the product is unused and undamaged. If the goods are not in unchanged condition, we may make a price deduction corresponding to the depreciation of the goods.
Please note that foodstuffs are excluded from the right of withdrawal and cannot be returned.
Please use the prepaid return label included in your delivery and attach it to the package, then hand in the package to your agent and keep the return receipt. Returns may not be sent as cash on delivery.
7.1 Repayment
If you have an unpaid invoice for your order, it is important that you move the due date forward yourself. You can do this at klarna.se or by calling 08-120 120 25.
Once we have received and checked the returned item, we will refund the entire purchase price including any shipping costs (not return shipping) as soon as possible, but no later than 30 days according to the Distance Contracts Act.
8. product information
We reserve the right for any misprints on this website and final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to display the products as accurately as possible.
9. complaints and grievances
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake to rectify the fault free of charge in accordance with current consumer protection legislation.
You must always contact us for approval before returning a defective product.
The complaint should be sent immediately after the defect has been discovered.
9.1 How do you make a complaint?
Any errors and defects should always be reported to webbutiken@leksands.se or call us at 0247-448 20, stating your name, address, e-mail address, order number and a description of the error.
If we are unable to rectify the fault or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow the guidelines of the General Complaints Board, see arn.se.
10. Personal data
By shopping at Leksands Knäckebröd AB, you accept our Privacy Policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without a legal basis.
Leksands Knäckebröd AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to process your order.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
In order to process your order and answer questions related to your order (customer service), we store your first and last name, address, social security number, mobile and telephone number, e-mail address, IP address.
Your data will be stored as long as we have a legal basis to process your data, for example to fulfill the contract between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In the context of a purchase, your personal data is processed to fulfill the contract with you.
10.4 What data is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number of the payment provider is also stored. The information is stored in order to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna.
10.4.2 Shipping companies
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. Email address and / or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: DSV (DB Schenker).
10.4.3 Newsletters
We do not use newsletters for marketing purposes.
10.5 Right of access
You have the right to receive extracts of all the information we hold about you. Extracts are delivered electronically in a readable format.
10.6 Right of rectification
You have the right to ask us to update incorrect information or complete information that is incomplete.
10.7 The right to be forgotten
You can ask for the data concerning you to be deleted at any time. There are few exceptions to the right to erasure, such as if it needs to be kept because we have to comply with a legal obligation (for example, under the Accounting Act).
10.8 Data protection officer
Leksands Knäckebröd AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
Information on cookies
According to the Electronic Information Act, visitors to a website must be informed of the use of cookies for privacy purposes. The information in the cookie can be used to track a user’s browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to allow access to various functions. You can set your browser to automatically refuse cookies.
Copyright
All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads and other software, is the property of Leksands Knäckebröd AB or our suppliers and protected by Swedish and international copyright laws.
Force Majeure
Leksands Knäckebröd AB is exempt from penalties for failure to fulfill certain obligations under this agreement if the failure is due to an exempting circumstance as set out below and the circumstance prevents, complicates or delays fulfillment. A circumstance of force majeure shall be deemed to include, inter alia, action or omission by the authorities, new or amended legislation, labor dispute, blockade, fire, flood, sabotage or major accident. Force majeure includes government decisions that adversely affect the market and products, e.g. restrictions in indications, warning texts, sales bans, etc.